Aug 4, 2022
Retiretech Forum Session 2: Service & Operations
“Moving Service Functions from the Call
Center to the App Store”
We still primarily serve our
customers in a business model defined by answering inbound phone
calls, managing forms, and opening lock boxes. However, the entire
world, including seniors, is rapidly shifting to an app economy.
The AARP found that individuals over 50 dramatically increased
their adoption of smartphones, tablets, and wearable devices during
the pandemic. Today, 97% of individuals over the age of 50 report
owning at least one primary digital device. How will expectations
change for modes and hours of communications? Will payment
expectations shift from ACH to Venmo? What opportunities does this
present for better meeting the needs of retirees?
Connect with the Panelists:
| Zainab Noorali, Infosys, Moderator |
| Bobbie Shrivastav, Benekiva |
| Peter Sanderson, Socotra |
| Manisha Bhargava, Innoveo |
| Galya Appell, AmeriLife |
Learn more about Nassau Re/Imagine: imagine.nfg.com
Connect with us: https://www.linkedin.com/showcase/nassau-reimagine